Client care
Good to know.
Thoughtful answers for choosing, receiving and caring for your Aurelie pieces.
Our pieces are designed in Kuala Lumpur and produced in small batches with specialist craftspeople. Every piece is individually inspected before it leaves our studio.
Each product page lists its exact composition. Our core collection uses sterling silver, 18k gold vermeil and rose-gold finishes selected for beauty and longevity.
Ready-to-ship pieces usually arrive within 2–5 business days in Peninsular Malaysia. Engraved pieces require an additional 3–5 business days.
Unworn, non-personalised pieces may be returned within 14 days in their original packaging. Engraved pieces and earrings cannot be returned unless faulty.
Keep pieces dry, avoid fragrance and household chemicals, and store them separately in their Aurelie pouch. Polish gently with a soft cloth.
Yes. Select our signature gift box on the product page and add your personal message during checkout.
Our online size guide covers US, UK and EU sizing. If you remain unsure, contact our client care team before ordering.